Sales Advisor
Empower Your Future
Innovative Approaches to Career Growth and Success
GENERAL JOB DESCRIPTIONS:
The Sales Advisor uses various soft skills and industry knowledge to provide the most rewarding customer service experience possible. Responsible for making customers feel welcome and supported through the car-purchasing process.
KEY ACCOUNTABILITIES:
- A welcoming and friendly demeanour. Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles To assist in any task as and when required.
- Record all customer details systematically for easy reference in future.
- To assist in any task as and when required.
PERSON SPECIFICATIONS
(Essential Skills\Knowledge and Experiences)
- Exceptional customer service skills, including interpersonal communication and rapport-building
- In-depth knowledge of the dealership’s vehicles, finance options and sales process
- Persuasiveness to convince customers to make a purchase
- Knowledge and passion for vehicles
- Minimum 2 years of working experience
- Minimum education; SPM, Certificate/Diploma or Bachelor’s Degree in any field.
- A team player with the ability to work in a team environment.
- Proficiency in Bahasa Melayu and English is a must. Additional language is an advantage.
- Good skills in Microsoft Office, presentation and effective communication skills.
- Possess own transport and willing to travel for work.
- Immediate joiner is preferred
